The transport of your package Packages are generally dispatched within 24 hours after receipt of payment. The standard shipping method is Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method.
Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. They can contain a fixed part and a variable part according to the price or the weight of your order.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Packages are oversized and protected.
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged.
Any damage suffered by the product on this occasion may be of a nature to defeat the right of withdrawal. The return costs are . In case of exercising the right of withdrawal, the company Manager will reimburse the sums paid within 14 days of notification of your request and via the same means of payment as that used when ordering.
The delivery times indicated during the order are only an estimate made by our delivery partners and in no case a guarantee.
The site Mon Qamis Homme is in no way responsible for any delays in delivery. No request for compensation can therefore be requested. The delivery times are about 48 hours (for France) in colissimo as soon as your order is sent (if a product is out of stock and even at the suppliers we will inform you immediately and offer you an exchange, or a refund).
The default shipment is Colissimo we reserve the right to change the delivery method with a refund of the difference. You can choose your type of shipment by writing to us by mail in order to know the exact amount of the delivery charges.
Consequently, any reasonable delay in the delivery of the products will not be able to give place to the profit of the purchaser to: the allocation of damages; the cancellation of the order.
The Buyer outside of France is fully responsible for the payment of VAT (if applicable), export taxes and fees & any processing fees related to the purchase. The risk of transportation and security is assumed in full by the buyer. The delivery of the good must be carried out within a maximum of 30 days as from the day following that when the consumer transmitted his order to pay, at the risk of resolution of the contract and the refunding of the versed sums;
The good reflexes to adopt at the time of the reception in the event of damage: In the presence of the deliveryman or with the post office:
- The apparent state of the package If the delivery is not in conformity
- Mention on the delivery note the problem encountered: damaged packaging, breakage of the guarantee band, leakage..
- Refuse the package, thank you to indicate clearly the reasons
- https://www.mon-qamis-homme.com/en/ is in no case responsible for indirect damages (as long as you accept the package).
Attention: The mention under reserves (or of unpacking.) is not admitted in guarantee of recovery of damage. (The reception of the parcel is under the responsibility of the receiver). In the case where the parcel would come to be lost, to deteriorate, to damage, parcel opened with flight https://www.mon-qamis-homme.com/en/ would not be held for person in charge, the customer should inform us and also to contact the service of the post office to the 3631 to make a complaint. For all claims, the consumer must send a letter by any means, including mail. For some reasons that it is the parcels in return shipper, without that the fault is imputed to https://www.mon-qamis-homme.com/, the expenses of forwarding will be the responsibility of the customer or to make a complaint near the service of the post office to 3631 in order to obtain a possible compensation. (see conditions of the post office).
Article 6: Time of withdrawal
The consumer has, within 14 working days from the delivery of his order, a right of return, exchange or a credit note, of the products which do not suit him.
- The product must be returned in good condition, complete, not used.
- The reference of the order as well as the request for refund must be clearly stipulated in the sending.
- The product must be in its packaging, with its label and in very good condition
- The product must be returned by colissimo with signature to Librairie le Savoir 35 rue de Paris 91100 Corbeil Essonnes (the return costs being charged to the customer)
- If for some reasons the customer would cancel his order or a part of this one, the expenses of deliveries will be due (Applicable for the expenses offered, if the customer benefited from expenses offered conditioned with an amount, if this one had to cancel his order or with a part of his order the expenses of delivery offered will be due and deduced from the refunding).
If one of these conditions was missing, the refund could not be carried out.
Article 7- Availability
Our products are proposed as long as they are visible on the site https://www.mon-qamis-homme.com/en/ and within the limit of stocks available. For products not in stock, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will inform you by mail.
Your order will be automatically cancelled and no bank debit will be made. In addition, the website https://www.mon-qamis-homme.com/en/ is not intended to sell its products in large quantities. Therefore the company Manager reserves the right to refuse orders for identical items.